Privacy Policy

Epona's Gait, LLC d/b/a BarnTribe ("BarnTribe," "Company," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, store, and protect Personal Information about you when providing services to you through our website, applications, products, and services that link to this Privacy Policy (collectively, the "Services").

This Privacy Policy applies to all users of the Services, including, but not limited to, barn owners/employers, job applicants, independent contractors, workers, sitters, vendors, and facility operators (collectively, the "Users").

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your information as described below.

1. About this Privacy Policy

This Privacy Policy describes our practices with respect to Personal Information (defined below) that we may collect about our Users, or that you may provide to us in connection with your access and use of the Services.

For purposes of this Privacy Policy, "Personal Information" means any information that, by itself or in combination with other information, identifies or can reasonably be used to identify an individual, including:

  • name;
  • email address;
  • phone number;
  • mailing or facility address;
  • payment and billing information;
  • account credentials;
  • profile, job, vendor, employment, or scheduling information;
  • messages, communications, reviews, and application content;
  • images, videos, audio, or media voluntarily shared; and
  • device or browser identifiers.

Capitalized terms used but not defined in this Privacy Policy have the meanings given to them in our Terms of Use.

This Privacy Policy does not apply to third party websites, linked sites, or third-party services, including Payment Processors, which maintain their own privacy policies.

2. Information We Collect

We collect Personal Information in the following ways:

Information You Provide.

Users may provide Personal Information directly when they:

  • create or update an account;
  • subscribe to paid Services;
  • post job listings or Vendor offerings;
  • submit job applications or service requests;
  • schedule communications, bookings, or Engagements;
  • provide User Content (messages, reviews, listings, certifications, etc.); and
  • submit payment or payout information to facilitate transactions.

Barn Owners/Employers may provide facility location, work requests, animal-related needs, scheduling requirements, and payment information.

Job Applicants may provide employment history, certifications, availability, schedules, and service rates.

Vendors may provide service descriptions, pricing, regulatory or licensing documentation, and insurance-related information (if voluntarily submitted).

Information Collected Automatically.

When Users access the Services, we may automatically collect:

  • device identifiers;
  • IP address of your computer or mobile device;
  • your computer or mobile device browser information;
  • usage data, access times, pages/screens viewed;
  • referral URLs; and
  • cookies and similar tracking technologies.

This usage data is used to operate, secure, and improve the Services and may be de-identified or aggregated.

Information from Third Parties.

We may receive Personal Information relating to Users from:

  • Payment Processors (regarding transaction status);
  • analytics providers;
  • identity or fraud prevention partners; and
  • other Users with whom you interact.

Payment information is processed directly by Stripe or other Payment Processor and not stored by the Company. We do not receive or store full payment card numbers; these are processed directly by the Payment Processor in accordance with its own privacy policy and applicable security standards.

In addition, we automatically collect certain aggregate information and analytical data related to your usage of the Services.

Aggregate information is non-personally identifiable or anonymous information about you, and may include the date and time of your visit, the IP address of your computer or mobile device, your computer or mobile device browser information, the Internet address that you visited prior to and after reaching the Services, the name of the domain and host you used to access the Internet, the type of mobile device you use, your mobile device's unique device ID and the features of our Services which you accessed.

In addition, we may automatically collect certain statistics, aggregate information, and analytical data related to your access and use of the Services ("Aggregate Information"). Aggregated Information is non-personally identifiable or anonymous information about you, and may include:

  • the date and time of your visit;
  • the IP address of your computer or mobile device;
  • your computer or mobile device browser information;
  • the Internet address that you visited prior to and after reaching the Services;
  • the name of the domain and host you used to access the Internet;
  • the type of mobile device you use, your mobile device's unique device ID and the features of our Services which you accessed.

This data is not associated with your Personal Information.

We may also collect the following information automatically:

  • device identifiers;
  • IP address and approximate geolocation;
  • browser type;
  • operating system;
  • app usage data;
  • cookies, pixels, and analytics data;
  • log data (timestamps, access times, pages viewed);
  • Our third party payment processors and other third parties with integrated services connected to our Services, such as Stripe, may collect personal data about you separately from us in connection with your use of their services, as described in our Terms of Use, and their policies regarding privacy will apply to you; and
  • the date and time of your visit, the IP address of your computer or mobile device, your computer or mobile device browser information, the Internet address that you visited prior to and after reaching the Services, the name of the domain and host you used to access the Internet, the type of mobile device you use, your mobile device's unique device ID and the features of our Services which you accessed.

This data is not associated with your personally identifiable information.

We may create and use aggregated or de-identified information derived from Personal Information. Aggregated or de-identified data does not directly identify an individual and may be used for any lawful purpose.

3. Cookies, Analytics, and Other Automatic Data Collection Technologies

As you navigate through our Services, we may collect certain information about you and pattern-related information via automated technologies ("Tracking Technologies"). The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small amount of data placed on the hard drive of your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser or device. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Server Logs. A web "server log" is a record of activity created by a computer that delivers certain web pages to your browser. Certain activities that you perform on our Website may record information in server logs, such as if you enter a search term into a search box located on the Website. The server log may record, for example, the search terms or information about your browser, such as your IP address and the cookies set on your browser.
  • Widgets. A "widget" is an application that can be embedded in a web page or mobile app. Widgets can provide real-time information to the Website.

In addition, when you interact with our Services, we collect information about your computer or device, browsing actions, and patterns using Google Analytics. This information may include, but is not limited to:

  • Usage Information. Information relating to your use of our Platform and Services.
  • Device Information. Information about your computer, device, mobile phone, and internet connection, such as your IP address, operating system, and browser type.
  • Auto-Fill Information. Information you enter or provide through our Website or provide in response to actions you have taken on our Website (such as information you enter on one or more of our forms or in response to actions you take on our Site). Such information may include, but is not limited to login information, addresses, phone numbers, emails, and communications.

Please note that the information we collect automatically is used to help us improve our Services by monitoring performance, diagnosing issues, preventing fraud, and understanding usage patterns.

The information we collect may be stored on our servers or the servers of third party service providers.

4. How We Use Information

We may use your Personal Information for the following purposes:

  • operate, maintain, secure, and improve the Services;
  • facilitate interactions among Users for employment, Vendor services, and scheduling;
  • verify User identity or account ownership;
  • manage Subscription billing and Service Fee deductions;
  • enable and record communications among Users;
  • process payments and payouts through the Payment Processor;
  • resolve disputes and support Users;
  • enforce our Terms of Use and prevent Booking Circumvention;
  • detect, investigate, or prevent fraud, safety risks, scams, or misuse;
  • comply with legal, regulatory, and tax obligations;
  • provide notices, transactional messages, and service-related communications; and
  • create de-identified or aggregated analytics to improve the Services efficiency.

We may use Personal Information to contact you regarding goods or services that may be relevant to you, subject to applicable law and opt-out preferences.

5. Disclosure of Information

We do not sell or rent Personal Information to third parties that are not affiliates of the Company. We may disclose Personal Information as follows:

  • To other Users when facilitating Engagements, job applications, Vendor services, or communications among Users;
  • To Payment Processors to facilitate transactions and payouts.
  • To contractors, service providers, and other third parties we use to support the Services (hosting, analytics, customer support, email, fraud prevention, etc.) who are subject to confidentiality obligations.
  • To our parent, subsidiaries, and affiliated entities to help coordinate Services we provide to you and to enforce our Terms of Use.
  • To successor entities in a merger, acquisition, asset sale, restructuring, financing, or bankruptcy, in which Personal Information held by us about Users is among the assets transferred.
  • To comply with any court order, law, ordinance, valid warrant, valid subpoena, or legal process, including to respond to any government or regulatory request.
  • To enforce our rights arising from any contracts entered between you and us, including for billing and collection.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our Users, or others.
  • With your consent or at your direction.

We may share aggregated or de-identified information with third parties such as advertisers, industry organizations, and prospective partners without restriction.

6. Retention of Personal Information

We retain Personal Information for as long as reasonably necessary to:

  • operate and improve the Services;
  • comply with tax, regulatory, or legal retention requirements;
  • enforce agreements;
  • prevent fraud or abuse; and
  • maintain transactional records.

At the end of applicable retention periods, Personal Information may be deleted, de-identified, or destroyed.

7. Your Rights and Choices

We strive to provide you with choices regarding the Personal Information you provide to us. Please note that you can always choose not to provide information, even though that means you might not be able to access or use our Services.

You may control your information in the following ways:

  • Account Information. You may update certain account information in profile settings.
  • Email Communications Preferences. You can stop receiving promotional email communications from us by clicking on the "unsubscribe" link provided in such communications. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Services, technical and security notices).
  • Cookies and Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being set. If you disable or refuse cookies, some parts of our Services may be inaccessible or not function properly.
  • Device Information and Location. You may control the Services' access to your device information through your device settings (for example, to disable location services). Disabling certain permissions may affect the operation of the Services.
  • Account Cancellation. You may request Account cancellation in accordance with Section 6 of our Terms of Use. Upon cancellation, we will delete or retain information consistent with the Terms of Use and applicable law.

Depending on your state of residence, you may also have additional rights to access, correct, or delete certain Personal Information, or to opt out of certain types of processing (such as targeted advertising or "sale" of Personal Information), subject to applicable law. We will honor such rights to the extent required by law and will provide additional notices and mechanisms where applicable.

8. How We Protect Your Personal Information

We use commercially reasonable administrative, physical, and technical measures designed to protect your Personal Information from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your Personal Information transmitted to, through, using, or in connection with the Services.

In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of Personal Information is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your Personal Information against unauthorized use, disclosure, and access.

If you have any questions about security of our Services, you can contact us via email or at support@barntribe.com.

9. Children and Eligibility

Users must be at least 18 years old to use the Services. By accessing or using the Services, you represent and warrant that you are 18 years of age or older. If you do not meet this requirement, you may not use the Services.

We do not knowingly collect Personal Information from users under 18. If we become aware that minor data has been collected without consent, we will delete it.

10. International Transfer

The Services are operated from the United States. Personal Information may be transferred and processed in the United States. By using the Services, you consent to such transfers.

11. Changes to this Privacy Policy

We may update or modify this Privacy Policy at any time. When we update this Privacy Policy, we will update the date listed at the top of this Privacy Policy. We will provide other notice to you as required by law. Your continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, U.S.A., without regard to conflict-of-law principles.

13. Your California Privacy Rights

Under the California Consumer Privacy Act of 2018, as amended ("CCPA"), California residents have certain rights relating to the collection, use, and sharing of their Personal Information. If you are a resident of California, you may have the right to:

  • request to know what categories and specific pieces of Personal Information we have collected about you;
  • request deletion of your Personal Information, subject to certain exceptions; and
  • not be discriminated against for exercising your CCPA rights.

We do not disclose your Personal Information to third parties for their own direct marketing purposes unless you request such disclosure. If you are a California resident and would like to submit a request under the CCPA or California's "Shine the Light" law, you may contact us at support@barntribe.com. Additional California-specific disclosures may be provided in a separate CCPA privacy notice, where required.

14. Contact Information

Questions or requests regarding this Privacy Policy may be submitted to:
support@barntribe.com